FAQs

HOW CAN I BE SURE MY ORDER HAS BEEN RECEIVED?

after placing an order you will be given an order confirmation number. it will also be sent in an email with your order details.

WHEN WILL MY ORDER ARRIVE?

processing times may take from & to ( business days and shipping may take from 5 to 14 days days depending on where do you live !

HOW DO I USE A DISCOUNT CODE?

discount codes can be entered at checkout.

WHY DOES MY TRACKING NUMBER NOT SHOW ANY UPDATES?

a tracking number for your order will be emailed to you shortly after an order is placed. if you have received a tracking number, that means your package is in transit. we would be more than happy to confirm your order, just send us an email

CAN I MAKE A CHANGE TO MY ORDER?

yes, if the order has not shipped yet. if you need to make a change to your order, please contact us . changes are not possible after the order has shipped.

DO YOU SHIP INTERNATIONALLY?

DiamoJewels ships worldwide.

WHAT IS YOUR RETURN POLICY?

DiamoJewels provides a 30-day return policy on all products purchased, except special order items. if any reason you are not satisfied with your purchase, simple notify us by e-mail at diamojewels@gmail.com, and we will immediately issue return address with detailed instruction. important: all sales items and discounted order are final and cannot be returned. shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. the following terms must be met by you.